First Bank of Nigeria Limited has said it is currently upgrading its IT infrastructure to enhance service delivery and provide specialised financial solutions to all customer segments.
A statement by the bank on Tuesday quoted the Head of Marketing, Mrs. Folake Ani-Mumuney, as saying that the bank’s upgrade to Finacle 10 banking platform would simplify customer transactions, support the latest database technologies as well as improve functional and operational capabilities on its network.
She said, “A periodic review of our processes to seek ways of upgrading customer experience is an activity that we are passionate about in First Bank. Consequently, our quest at any given time is to ensure the bank is better positioned to offer efficient services to its over seven million customers across the globe.”
Ani-Mumuney said First Bank would continue to invest heavily in technology in its bid to drive service excellence and product innovation across its branches and electronic channels.
“Our Finacle 10 platform will drive operations that support new lines of business and further extend our services to the under-banked and unbanked in the nation,” she added.
She said that the bank regretted that some customers might have encountered service disruptions, which could continue over the next couple of weeks when the upgrade would be concluded.
According to her, the bank has provided several alternative platforms to ensure that customers can be serviced at any given time.
She said the bank had during the period, opened some of its branches for longer hours; and on weekends, increased the number of workers at its call centres who were empowered to provide on-the-spot assistance.
“We are approaching an advanced stage of the upgrade and we will like to appeal to our customers for understanding and patience as we work towards enhancing customer experience across all our touch points,” Ani-Mumuney added.